Help?

How To Deposit?

1.Ensure that you have successfully registered as a member with us, otherwise please register before making a deposit.
2.After logging in, click on the “Wallet” option and proceed to “Deposit,” select your preferred deposit method and complete the necessary information required. Your account balance will reflect your deposit amount after your deposit transaction is successful.

Deposited to the old bank account?

1.Please ensure that you have checked the latest, relevant bank account for deposit. Check with our Customer Service agents if you are unsure.

2.If you have deposited to an old bank account, please contact our 24-hours Customer Service for assistance immediately.

How to Withdraw?

1.For first-time withdrawals, you are required a one-time verification, please contact our Customer Service team to complete the process.
2.For subsequent withdrawals, please click on the “Wallet” option, select the preferred withdrawal method, input your withdrawal amount to confirm withdrawal.

Can I use someone else’s bank account for withdrawal?

Other bank accounts that is registered to another name that is not the User’s, is not allowed. We seek your understanding and cooperation as this measure is to ensure your account security.

What should I pay attention to when withdrawing?

1.The bank account number, bind to your Zynga Casino account, must have the same registered name as your registered information.

2.The bank account number must be correct, as per the registered information of your Zynga Casino account.

3.Withdrawal amounts must meet the turnover requirement of x1 of your Deposited Amount. If you experience further doubts on this clause, please contact our Customer Service agents to assist you.

4.Players who did not opt for any Bonus Promotions may withdraw if your valid bet requirement and turnover requirement is x1 of your Deposited Amount.

5.Other Bonus Promotions will have differing turnover requirements, please review the specific conditions on our Promotions page to find out the relevant details.

6.Withdrawal requests are available 24 hours a day.

There are points in the games, why can’t I request withdrawal?

Please transfer your points to your main wallet before withdrawing.

Why do I need to verify before withdrawal?

This is to ensure the security of your account, our finance department will carry out a simple, One-Step Verification before proceeding with your withdrawal.

DESCRIPTION OF WITHDRAWAL RULES

1.Members who apply for promotions and complete the verification process, which requires members to provide relevant Personal Identification information for strictly verification purposes only.
2.All Zynga Casino promotions are limited to 1 person, 1 member account, 1 residential address, 1 IP address, 1 email address, 1 contact number, as well as no shared computers. In the event of collusion or duplicate accounts, we reserve the right to withhold all funds without notice.
3.Any member accessing the website from other network environments such as Internet cafes, other Public WIFI spots or devices, can only participate in the promotion once.
4.Members found to have registered multiple accounts are subjected to the forfeiture and revocation of all promotional dividends, rebates, and incentives.
5.Any entity found to have acted fraudulently with our promotional activities (exploitation and manipulation) – which includes, and not limited to, Arbitrage Betting, User Impersonation, Identify Forgery, Cheating, and any other similar activities, will be immediately disqualified from our promotions without prior notice.
6.Any accumulated bonuses from a single Promotion cannot be transferrable or accumulated on to other Promotion bonuses.
7.All rejected bets, invalid bets will not be counted in the Cumulative Bet requirements.
8.Electronic Games: All categories that include Jackpot (Table Card Games, Video Poker, Arcade Games, and Scratch Card Games) do not have rebates.
9.Slot Machine Games: Multiple bets are not counted for Multi-Spin Slot Machine Games such as Weird Monkey, Earth Demon Cavern, Ocean Princess, Azure Deep Sea, Triple Profit, Jungle Boogie, Tropical Roller, and Tribal Life.
10.Zynga Casino reserves all rights to halt, forfeit, and withhold all promotional offers if any Member’s account is suspected of misuse and manipulation. Members found of such practices will not be eligible for our Promotional Offers. We will conduct a thorough investigation, at our discretion, on such members’ betting records and transaction records if we discover such fraudulent activities.
11.Zynga Casino reserves all rights to maintain the final decision to stop, cancel, or forfeit the promotions without prior notice. Members are to be advised that you have fully read, understood, and agreed to our Terms and Conditions before assessing our site.
12.For further enquiries, members are welcome to contact our 24-hours Customer Service Team for assistance.